Returns Policy

If you are not completely satisfied with your purchase from www.welshgoldcompany.com you are welcome to return the goods within 14 days of their receipt (provided that they have not been worn or used) You may then get a full refund, or an exchange if this is what you would like.

When you return the goods the product/s must be in its original packing and in unused condition. You must also include any gift box, and where applicable, the certification (for example with our diamond products).

Before returning goods for any reason, please inform www.welshgoldcompany.com by telephone or in writing.

We recommend that when you return goods to us you use Royal Mail Special Delivery. This is because they offer "Proof of delivery" with the service, and the goods are insured whilst in transit.

Earrings may be returned as long as the sealed packaging has not been opened. This is because of "Health & Safety" regulations. This does not affect goods that are being returned because they are faulty.

Custom made products cannot be returned. As they are one off commissions they are not re sellable.

If you have any further questions on shipping, please do not hesitate getting in touch with us.