Frequently Asked Questions
What is the WGC Returns Policy?
If you are, for whatever reason, unsatisfied with your purchase from Welsh Gold Company, you are more than welcome to return your items within 14 days of your receipt (provided that the item hasn’t been worn or used). Either a full refund will be issued, or an exchange depending on your wants.
When returning your items, the product or products must be in its original packaging and in a unused condition. You must also return any gift boxes, if applicable, and the certificate of authenticity, if returning a diamond for example.
Before the return of any goods, you must inform Welsh Gold Company either by telephone or in writing.
When mailing your returned goods, we recommend using Royal Mail Special Delivery, as they offer “proof of delivery” and the goods can be insured while in transit.
Earrings can only be returned as long as the sealed packaging is still in intact and unopened. This is due to health and safety. Goods being returned because of a fault with the product are not affected by this rule.
Custom made products are not returnable, this is because they are original commissioned pieces and thus are not able to be resold. If you have any other enquiries related to shipping, please get in touch with us.
Can I Return the Items that I Order from this Website to a Jewellery Store?
Returns are currently accepted for items purchased on the Welsh Gold Company website at the following jewellery stores:
Christopher George Jewellers
27 Queens Arcade Shopping Centre
Can I Purchase a Single Earring on the Website?
As we manufacture all our items we are more than happy to provide you with a single earring. You will need to request a price via our contact us page listing the design code and colour / metal combination you require. Alternatively, call us on: 02920 382050.
Are WGC Products Conflict Free?
The Welsh Gold Company guarantees that the diamonds used in all WGC jewellery are purchased from legitimate conflict free sources, in compliance with the Kimberley Process and associated United Nations resolutions.
WGC supports the Kimberley Process Initiative to eliminate conflict diamonds from world trade; further details on the Initiative can be found at www.kimberleyprocess.com, and www.diamondfacts.org
How Should I Care for my WGC Jewellery?
Careful handling of your WGC product will be rewarded with many years of enjoyment. Finger marks and the dulling caused by day-to-day wear can be removed by lightly polishing with a microfibre cloth.
- Other simple guidelines include:
- Do not spray perfume or other solvents on to jewellery.
- Always store your jewellery carefully after wearing.
- Do not use harsh cleaning solutions.
- Sandblasted finishes can be cleaned with a soft eraser.
- Do not wear whilst swimming.
For more persistent marks, wash your jewellery in warm soapy water and then thoroughly rinse in clean running water. Dry with a lint free cloth or hair dryer and then lightly polish with a micro fibre cloth.
I Have had a Reaction to my Jewellery
WGC jewellery is made to the appropriate EU standards and should not cause a reaction. Some people have particular sensitivities to gold and silver and if this is the case you may find that WGC jewellery also causes a reaction. Sometimes a reaction can happen if your jewellery is too tight. Also, if air cannot circulate around the item and onto your skin, a red sore spot can appear. This is not a reaction to the jewellery and is caused by your jewellery being too tight.
If your jewellery is too tight you can experience a build-up of soap, washing up liquid etc. underneath the item that isn’t being rinsed away by hand washing and this can also cause a reaction. This is quite common with wedding rings that are never taken off.
If you are having a reaction to any off our jewellery please contact us on: 02920 382050.
My Piece of Jewellery is Discoloured
Discolouring of gold or silver jewellery usually occurs when the metal has been exposed to a chemical. For example, swimming in a pool will cause silver to discolour due to the chlorine content in the water. Even being in the same room as a swimming pool can cause tarnishing. Generally as a rule if you can smell chlorine your silver jewellery is already being affected.
Silver is particularly affected by sulphides. When a car or lawn mower burns gasoline, or an electric plant burns coal, it generates air pollution such as sulphur dioxide. This goes into the air and circulates everywhere. As soon as you notice your silver jewellery tarnishing it should be cleaned using a silver cleaning solution. If left, the tarnish can penetrate the jewellery so deeply that it is permanently damaged.
How do I Check the Progress of an Order that I have Placed?
You can check the progress of your previous orders by viewing the order history section of your My Account pages.
How do I Know that WGC Have Received the Order that I have Placed?
When we receive your order, we will e-mail you an order confirmation message. This can be considered assurance that we have received your order, and that your order will be processed accordingly.
How can I Contact Welsh Gold Company?
Visit the Contact Us section of our website, where you can e-mail our helpful customer services department. Alternatively, call us on: 02920 382050.